They have a very comprehensive website! Guides and FAQs to getting the right size of bike and a seamless ordering process. They even have a seven-day trial period: if you’ve bought the wrong size – you can return it, within seven days. Instructions galore, tool kit and even a bag of sweets were part of the very well packaged parcel that arrived.

Order placed late afternoon, bike setup and posted the next day, arrived the following day.
If you order more than £500 of goods you also become a Gold/Platinum member, giving you up to 12% off on further orders. So – totally impressed.